Help & FAQ

Many of our products are fully vegan. You can tell whether a product is suitable for a vegan diet by the vegan label and by the matching details on the respective product page.

We pay attention to well thought out formulations and, as far as it is technologically possible and sensible for the product in question, we avoid unnecessary additives. You will find all ingredients and additives used transparently in the ingredient list on the product page and on the packaging.

You will always find the best before date clearly visible on the packaging. Depending on the product and batch, shelf life is usually between six months and three years. Storage instructions are also on the label.

Some of our products are also available in selected pharmacies and online pharmacies. However, you will find the widest choice of our range directly in our online shop.

The right way to take a product can differ depending on the product, ingredients and dosage. So please always follow the recommended use and the notes on the respective product page and packaging. Do not exceed the recommended daily intake.

That depends on the product in question and the ingredients it contains. Some food supplements are taken with a meal, while a different recommendation applies to others. So please always follow the recommended use of the respective product.

Whether several products can be combined depends on their composition and dosage. Pay particular attention to whether individual ingredients overlap. If you are unsure, have an existing medical condition or are taking medication, discuss the combination with your doctor or pharmacist beforehand.

Whether a capsule can be opened depends on the product and the type of capsule. Please follow the specific recommended use: if it says to swallow whole, the capsule should not be opened. Softgel capsules are also not meant to be opened. If you find swallowing difficult, please contact our customer service and tell us which product it is. We are happy to check whether another way of taking it is possible.

Please follow the recommended use of the respective product. Do not take a double amount on your own to make up for a missed dose.

Our food supplements are generally intended for adults. Children should only take them after speaking to a paediatrician or doctor first.

Whether a product is suitable during pregnancy or breastfeeding depends on its ingredients and dosage. So please discuss taking it with your doctor beforehand.

Interactions between food supplements and medication are possible. If you take medication, you should discuss taking them together with your doctor or pharmacist beforehand.

Please follow the storage instructions on the respective packaging. Food supplements should generally be kept cool, dry and protected from light, and out of the reach of small children.

For sealed products, a return after the seal has been opened is generally not possible for hygiene reasons. You can send unopened products back to us within 30 days. If a product arrives damaged, faulty or incorrect, please contact our customer service.

With a regular return you generally pay the cost of return shipping. If the delivery is faulty, damaged or incomplete, we will of course review the case and cover the return costs where appropriate.

As soon as your return has reached us and been checked, we arrange the refund. It usually takes 5 to 7 business days and goes back via the payment method originally used.

You can reach us any time by email at support@vitabay.net or through the contact form on our website. We usually reply within 24 to 48 hours.

Of course we are happy to help with general questions about our products. For example, we can give you information on the ingredients they contain, the product properties and the stated recommended use.

Unfortunately we cannot offer individual health or medical advice. If you have questions about complaints, medical conditions, dosages or whether a product suits you personally, please speak to your doctor or pharmacist.

Yes, you can sign up for our newsletter on our website. That way you receive current information, offers and news about Vitabay directly by email.